Desktop Support Technician – Anchorage Administration – Anchorage, AK – Full-Time – Non-Exempt

Akeela / Current Job Openings  / Desktop Support Technician – Anchorage Administration – Anchorage, AK – Full-Time – Non-Exempt

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Position Summary:

The Desktop Support Technician is responsible for providing day to day professional desktop support to Akeela personnel. Responsibilities may include but are not limited to the following: Perform routine desktop hardware and software testing, configuration, and installation. Deliver desktop-related training. Perform routine maintenance related to all desktop hardware and software.

Job Duties:

  • Installation, configuration and troubleshooting of Microsoft Windows 7/10, Microsoft Office 2010/365, and other desktop software.
  • Setup and troubleshooting of multi-function printers.
  • Perform routine audits of desktop systems and software.
  • Basic Network Support (DHCP, DNS)
  • Add, remove, or update user account information and resetting passwords with AD and Exchange
  • Troubleshooting desktop related issues such as virus infection, corrupt files, and network connection problems with minimum support
  • Work with the IT Director to resolve issues with the IP Phone system, Network communication issues and connections to Office 365 servers.
  • Recommend changes to improve desktop configurations and determine hardware or software requirements related to such changes.
  • Research new technology and recommend its implementation.
  • Participate in cross training with all IT staff.
  • Assist in organizing and hosting individual and group software training for Akeela staff.
  • Assist Network Administrator or the IT Director with IT projects throughout the Akeela organization.
  • Document in Akeela’s ticketing system the steps used to fix issues and document all work that you perform.
  • Keep IT storage and equipment room clean and organized with an updated Inventory list available.

Qualifications and Requirements:

  • High school graduate or equivalent and one to two years of experience as a Desktop Support Technician.
  • A+ or Network+ Certification required or ability to obtain A+ or Network+ certification within 90 days.
  • Experience using Active Directory helpful.
  • Requires knowledge of installing and configuring MS Operating systems and applications.
  • Requires a general knowledge of computer hardware.
  • Must be comfortable with Microsoft Office Suite and be able to provide end user support for the suite of applications.  Primarily MS Outlook.
  • Must possess a valid Alaska Driver’s license, have reliable transportation and occasional travel out of town.
  • Demonstrates capacity for organization and prioritization in a dynamically changing environment.
  • Available to work weekends or evenings to complete projects and upgrades or be “on-call” to handle computing emergencies.
  • Flexible and creative problem solver.
  • Ability to work cooperatively with all levels of staff and have effective interpersonal communication skills.
  • Ability to maintain confidentiality.
  • Must be able to offer excellent customer service and have a friendly and understanding demeanor.
  • Familiar and confident in working with SQL databases with critical information. Not required, but helpful
  • Familiar with working in a virtualized environment