Intake Coordinator – Ketchikan Out-Patient – Ketchikan, AK – Full-Time – Non-Exempt

Akeela / Current Job Openings  / Intake Coordinator – Ketchikan Out-Patient – Ketchikan, AK – Full-Time – Non-Exempt

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Provide intake services for new clients enrolling in outpatient and/or residential services within Akeela’s continuum of care.

The Intake Coordinator must be able to demonstrate competency in the following areas:

  1. To assist client with the intake process.
  2. Thorough understanding of ASAM.
  3. To assist client with completion of all required paperwork.
  4. Coordinates with clinical staff for placement of clients in appropriate levels of care.
  5. Completes initial TIER program entry
  6. Completed AKAIMS entry.


  1. To identify, network and establish linkages with collateral services needed by the client
  2. Theories, methods, and principles used in providing psycho-social readiness assessment, goal setting, and rehabilitation serviced to augment case management and treatment services.
  3. Needs, problems, attitudes, and behavior problems of assigned population adults with substance use disorder or co-occurring mental health and substance use disorders.
  4. Case management theory, principles, and procedures.
  5. Interviewing techniques.
  6. Community based services and resources.
  7. Crisis intervention skills and techniques.
  8. Records keeping principles and practices.
  9. Office procedures, methods, and equipment including computers and applicable software applications.
  10. English usage, spelling, grammar, and punctuation.
  11. Interpersonal skills using tact, patience and courtesy.
  12. Oral and written communication skills.
  13. Pertinent federal, state, and local laws, codes, and regulations.
  14. Provide appropriate support to clients without creating dependency.
  15. Apply required knowledge to the full range of cases and situations.
  16. Analyze situations accurately and take prompt, effective action.


  1. To review applicant applications for residential services ensuring all criteria for admission is met.
  2. Responsible for all pre/post liaison work with applicants and referrals sources including confirmation of admission and/or linkage to referral partners when criteria for admission are not met.
  3. To be available for treatment team meetings with other involved departments or agencies as needed by the client.
  4. To maintain confidentiality as required by Akeela policies
  5. The Intake Coordinator must exercise tact and judgment and confidentiality in contact with public, clients and families, as well as fellow associates of the Program.
  6. The Intake Coordinator is to ensure that services are delivered in the area of responsibility according to the best professional and ethical standards.
  7. Meet, interview, and deal effectively with individuals in their own environment
  8. Works independently as well as cooperatively in a team environment.
  9. Work confidentially with discretion; respect client confidentiality.
  10. Communicate clearly and concisely, both orally and in writing.
  11. Establish and maintain effective working relationships with those contacted in the course of work.

The Intake Coordinator normally works with minimal day to day supervision and may solicit professional assistance in area of responsibility from outside sources as necessary and directed by the primary care staff .

 Establish client payment plans.
 Provide all new clients with an orientation to program.
 Coordinate / Facilitate urinalysis and breathe alcohol testing of clients.
 Maintain case files on all clients.
 Performs related duties as required.

Qualifications and Requirements:
 Meets at least one of the following requirements for degree/certification:
o Advanced degree (masters-level or doctoral-level) in psychology, social work, counseling, child guidance, nursing or similar field; or
o BA/BS in psychology, social work, counseling, child guidance, nursing or similar field and substance abuse treatment training and/or experience; or Associates degree in psychology, social work, human services, counseling or similar; or
o Certification as a Chemical Dependency Counselor (CDC) I or Behavioral Health Counselor (BHC) I or higher by Alaska Commission for Behavioral Health Certification (ACBHC), or certification by another certifying body, such as a state certifying affiliate of the National Association of Alcoholism and Drug Abuse Counselors (NAADAC) or other similar recognized organization; experience judged as meeting certification requirements may be accepted provided the applicant be certified within six months of hire. For Intake Coordinator, will accept Behavioral Health Technician (BHT) or Counselor Technician (CT) or similar certification. Counselor Technician (CT) certification required within six months of hire.
 Prefer three (3) years experience in addictions, social services, mental health or related field.

Positions Supervised:
 None