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Position Summary:
Assist Program Manager in the daily organization of schedules, data collection, policy, and procedures, along with information distribution as clerical support.
Core Competencies:
The Program Assistant must be able to demonstrate competency in the following areas:
* Approachability.
* Attention to detail.
* Dealing with change.
* Composure.
* Interpersonal skills.
* Time management/prioritization.
Responsibilities:
* Greet and assist visitors and clients, both in person and telephonically, and direct the individual or calls to the Program Manager, or appropriate staff.
* Keep records of client funds and treatment payments.
* Prepare monthly program reports for review by the Program Manager.
* Prepare and maintain all computerized client data base for archived clients following agency confidentiality policies and procedures.
* Documents all client services using Akeela’s designated ‘Electronic Health Record’ (ERH) and maintains accurate and timely client records in accordance with Akeela policy.
* In the absence or unavailability of counseling staff, provide information and referral upon request to telephone callers and walk-in clients.
* Provide clerical support to program staff.
* Ability to organize and to meet time deadlines.
* To maintain confidentiality as required by Akeela policies.
* Strong verbal and written communication skills.
* Ability to work independently.
* Understanding of professional office procedures and filing systems.
* Record statistical data and prepare reports to agency standards such as emergency preparedness drills.
* Prepare finance requests on a regular basis for Program Managers approval.
* Be a liaison between the program and community resources and referrals.
* Ability to work with a variety of office equipment and applications, including, but not limited to, copiers, postage machines, computers, printers, Microsoft Word, Excel, Adobe.
* Perform other duties as assigned.
Qualifications and Requirements:
* High school degree or equivalent required.
* One (1) years of receptionist and/or clerical experience required.