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Position Summary:
Assist Program Manager in the daily organization of schedules, data collection, policy, and procedures, along with information distribution as clerical support.
Core Competencies:
The Program Assistant must be able to demonstrate competency in the following areas:
Approachability.
Attention to detail.
Dealing with change.
Composure.
Interpersonal skills.
Time management/prioritization.
Responsibilities:
Greet and assist visitors and clients, both in person and telephonically, and direct the individual or calls to the Program Manager, or appropriate staff.
Keep records of client funds and treatment payments.
Prepare monthly program reports for review by the Program Manager.
Prepare and maintain all computerized client data base for archived clients following agency confidentiality policies and procedures.
Documents all client services using Akeela’s designated ‘Electronic Health Record’ (ERH) and maintains accurate and timely client records in accordance with Akeela policy.
In the absence or unavailability of counseling staff, provide information and referral upon request to telephone callers and walk-in clients.
Provide clerical support to program staff.
Ability to organize and to meet time deadlines.
To maintain confidentiality as required by Akeela policies.
Strong verbal and written communication skills.
Ability to work independently.
Understanding of professional office procedures and filing systems.
Record statistical data and prepare reports to agency standards such as emergency preparedness drills.
Prepare finance requests on a regular basis for Program Managers approval.
Be a liaison between the program and community resources and referrals.
Ability to work with a variety of office equipment and applications, including, but not limited to, copiers, postage machines, computers, printers, Microsoft Word, Excel, Adobe.
Perform other duties as assigned.
Qualifications and Requirements:
High school degree or equivalent required.
One (1) years of receptionist and/or clerical experience required.